Job Posting

Looking for an exciting new job opportunity?

If so, consider joining Amgraph. At Amgraph, we specialize in flexible packaging needs for branded and private customers. From snacks and retail foods to pharmaceuticals and health care products, Amgraph is a leader in sustainable packaging. For over 30 years, Amgraph has been proud of its green practices that provide the safe, reliable, and healthy products that positively impact consumers and the planet.

When you join the team at Amgraph, you will be joining a family-owned operation at our earth conscious facility. You will become a valued member of our company, providing input and a positive attitude in our efforts to provide sustainable products and evolve with the changing world by improving our advanced and environmentally friendly technology. With a team-oriented approach, you’ll join a hardworking and positive team that is dedicated to creating the best products for our customers and for the earth.

The following position is currently available:

Application Support Specialist

As the Application Support Specialist, you will be responsible for providing technical and functional support relating to the various applications and other system level software used at Amgraph. Tasks include installation, upgrades, troubleshooting, and repair of software and the ideal candidate will be a self-starter who will provide valuable input to achieve company and team goals.

Essential Functions:

  • Highly proficient in ERP manufacturing software applications including SQL, and databases.
  • Ability to create and edit crystal reports to be used in ERP systems.
  • Works collaboratively with other IT staff members, vendors, and customers to ensure that systems and business requirements are met.
  • Provide high-level application implementation, troubleshooting and problem resolution to the applications assigned.
  • Support field upgrades and maintenance tickets for supported applications.
  • Ensure valid monitoring alarms are ticketed for supported applications.
  • Ensure applications meet standard profile management for all assets.
  • Develop tool initiatives and ongoing enhancement improvements.
  • Develop a strong working relationship with application vendors, all departments, and within the IT Organization.
  • Effectively identifies, documents, and communicates business requirements to the rest of the IT organization.
  • Provide help desk support, and ability to provide support without being encouragement to all team members.
  • Ensures stability and develops roadmaps for all assigned applications.
  • Continually monitors, resolves application, and other help desk issues.
  • Work in test environment to test all applications before upgrades to ensure a smooth transition.
  • Assists and supports evaluations, development, and implementation of department policies and procedures.
  • Keeps current with new technologies and solutions by attending technical training, seminars, workshops, and/or related academic courses as required.
  • Maintains and develops user-friendly documentation to ensure proper use of all applications for staff members.
  • Ensures proper documentation of all applications assigned, including topology and workflow diagrams, along with operational procedures and security requirements.
  • Occasional travel to Watertown, CT facility

Requirements:

  • Must have a verified minimum of 5 years’ experience working in a fast-paced IT environment providing high-level application support.
  • Must have a minimum of 3-years’ experience managing ERP systems, manufacturing is a plus.
  • Must have a minimum of 3-years’ experience writing, editing, and publishing Crystal Reports.
  • Must have a minimum of 2-years’ experience working with databases especially Access and SQL.
  • Must be able to project a professional, positive, calm demeanor, while executing the essential duties of the position.
  • Must possess the ability to conduct an in-depth analysis of given problems and make logical, well-thought-out steps towards their solution.
  • Demonstrates proven ability to be able to identify system requirements in a specification format and translate, through system programming, into a useful computer-based application.
  • Must possess the ability to interface with end users and perform as a liaison between IT and the affected area.
  • Flexibility, professionalism, good communication skills, and the ability to learn are crucial for this role.
  • Must have good organizational, verbal, written communication skills including the ability to effectively produce written support documentation.
  • The ability to perform well in a fast-paced team environment and meeting deadlines is essential.
  • The ability to handle multiple assignments as necessary.
  • Must be able to work independently or as part of a team.
  • Flexible and willing to be on call rotation.

Desired Qualifications:

  • Associate’s Degree or technical certifications.
  • Preferred Certificates in Crystal Reports, SQL, ERP Systems, Security Plus, Network Plus, Microsoft, Cisco or CompTIA.
  • EFI/ ePS Radius, DCU, Shop Floor experience supporting ERP applications.
  • Experience working in a manufacturing environment using ERP systems.
  • Experience as a project manager for application upgrades.
  • Experience identifying and working with Virtual Environments.
  • Experience building and maintaining databases especially Access and SQL.
  • Knowledge of network topologies, and common network administration.
  • Experience coordinating Help Desk requests with team members.
  • Veaam Backup administration experience.

Travel

  • Occasional travel – You will be expected to travel for this position to our Watertown, CT Facility occasionally.

Compensation/Benefits:

  • Salary starting at $55,000 per year, commensurate with experience
  • Paid Holidays
  • Vacation Time
  • Comprehensive Medical and Dental Insurance
  • Short-term & Long-term Disability Insurance
  • Life Insurance
  • Accidental Death & Dismemberment Insurance
  • 401(k)

Interested in joining Amgraph?

Email Resume: [email protected]
Apply Through Our: website

EOE/M/F/D/V Encouraged to Apply
Pre-Employment Drug Screen Required